Frequently Asked Questions about website design services

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  • General Questions & Answers
  • Why do I need a website?

    There is very little point setting up a business or being the best practitioner in the world if people don’t know you exist… even the worst business operator who has a website will attract more clients than a brilliant business which doesn’t.

     

    If you want to attract clients 24 hours a day and ‘sell’ your services to them, even when you are asleep, you need a website which ‘speaks’ to your potential customers and existing clients, and convinces them to take action – to contact you and make an appointment.

    A common saying a while ago was that ‘if it’s in print, it must be true'; these days it’s more accurate to replace ‘in print’ with ‘online’. It sounds wrong in a way, but a business without a website these days simply doesn't ‘exist’!

     

    Websites are perhaps the most cost effective marketing tool today. they don’t have to be expensive or overly complex and clever – they simply have to work for you.

     

    If you are serious about attracting clients and building your natural therapy practice or related complementary health business, contact me without any obligation to talk about what you want to achieve and how a professional website will help you do that.

  • Do I need to be a computer wiz to have a website?

    No, not at all.

     

    A website is the most important tool for any business which needs customers... but just like the potential clients who are searching the internet; business owners don't need to know anything about computers to own a website.

     

    It is helpful to have some word processing (using standard office / document programs or applications) experience if you want to edit your website yourself. If you can use the internet and email, you will find it easy to learn how to do this.

  • How many pages do I need on my website?

    The short answer... As many as you want.

     

    The longer answer is; As many as you need.

     

    When you are building a website, it is important that the information which you give to your web-visitors is:

     

    • useful
    • easy to find
    • relevant

     

    It's very easy to keep on writing, adding more and more pages... but remember, it is rare for a web-visitor to read every page of a website... and it's less likely that they will take the time to thoroughly read your website if there are many pages.

     

    Ultimately it is your decision; however be sure that the pages you add to your new website are there because they give your potential clients valuable and useful information which will enhance your credibility as an expert in your field, and encourage them to take action... to contact you.

  • Can I change my webpages myself?

    Yes, you can!

     

    I will use Wordpress as the foundation on which I will build your website, and because Wordpress is such an easy and intuitive platform, I can hand you the 'keys' to your website's backend (the 'nuts and bolts' which make up your website's front-end - what you actually see on the internet).

     

    By having access to your website's backend, you can edit pages whenever you need to, add and delete pages... anything you need to keep it updated as your business changes and grows.

     

    If you are comfortable using email and the internet, you'll find editing your website easy to learn.

     

    Of course, if you don't want to do this, you don't have to; most people like to have this option available though, so they don't have to pay someone to make simple changes every time they are needed.

  • Do you provide images; graphics and pictures?

    Usually I do not provide the content for your website. Generally you are responsible for your own graphics, pictures and images.

     

    However, for any of my Website Design Packages, I can source photographs and other images for you, even create some graphics if you want me to; this will incur extra fees over and above the website package cost... or if it's more suitable, I can refer you to a graphic design service.

     

    Photos and other graphics which you find online are usually owned by someone and subject to copyright; often stock images can be purchased for single or multiple use - so there are options available to you depending on what you need.

     

    Talk to me about the best way to get the right images for your new website.

  • Do I need to meet you face to face?

    No, you don't have to meet me.

     

    When you give me the order to create your new website, I will be sending you a short series of questions which I would like you to consider. Your answers will help me understand what you need, what you like and what you don't like.

     

    There is also the option of 'meeting' me online via Skype, a free video-conferencing platform. Skype™ is like a ‘video phone’ service which you can access using the internet with your computer or laptop, in conjunction with a web-cam and microphone or headset (which are often built into a laptop, or bundled with desktop computers).

     

    You can download the Skype™ service from here.

     

    Apart from that, email is the most useful way for us to communicate, so that I can keep you informed and you can give me your feedback. Write to me here.

  • How long does it take to build my new website?

    Depending on how organised you are, it can take as little as three or four business-days from the time you pay your deposit to completion. Obviously, the larger and more complex your project, the more time it will take.

     

    This is dependant on many factors, especially the immediate availability of all text and images - and which website design package you choose.

     

    It also depends on my workload... which I will communicate with you at the time you place your order.

     

    Before I start work on your website, we will discuss agreed timeframes and deadlines.

  • How do I pay?

    I accept payment by either;

     

    1. direct bank transfer
    2. PayPal
    3. cheque or money order

     

    When I send you an invoice, the details of all three payment options will be given to you.

  • Do you write the content for my website?

    Usually I do not write the content for your website. Generally you are responsible for your content.

     

    However, for Website Design Packages 1 and 2, I can assist with the writing of your content... or if it's more suitable, I can refer you to a copywriting service.

  • Website and related terminology
  • What is a domain name?

    A domain name is the unique internet address of a website.

     

    For example, the domain name for this website is naturaltherapywebsites.com.au.

     

    Normally (not always though), this address is where the home page is located.

  • How do I get a domain name?

    Getting a domain name involves registering the name you want with an organisation called ICANN through a business called a domain name registrar.

     

    ICANN (The Internet Corporation for Assigned Names and Numbers) is an internationally organized, non-profit corporation that has responsibility for all things Internet... including domain names etc.

     

    To register your domain, visit the website of your preferred domain name registrar, check to see if the domain name (or names) are available. If they are, you will be required to pay a registration fee.

     

    Depending on the type of domain name you register (eg; .com, .net, .com.au and so on), you would normally register your domain for one or two years, which you can renew every cycle to retain 'ownership' of that domain.

     

    There are a thousands of domain name registrars. To find one simply type 'register a domain' into your favourite internet search engine.

  • What is a URL?

    URL stands for Uniform Resource Locator.

     

    In simple terms a URL is the complete address of a webpage.

     

    For example, the URL of this FAQs page is http://www.naturaltherapywebsites.com.au/faqs/.

  • What is web hosting?

    Hosting refers to the service provided by a company which 'rents' storage space where you can keep your website, therefore making is available to the world.

     

    This storage space is on a computer called a server.

  • What is a 'webform'?

    A webform is a form, usually on websites, for people to fill in.

     

    This can be a contact form (like the one on the right of this page), it might be a questionnaire, or a subscription form.

  • What is Wordpress?

    Wordpress is an 'Open Source' content management system which is made freely available to anyone who wants to use it. Yes, Wordpress is 100% FREE.
     
    This system acts like a platform or structure on top of which are placed the visual design and content (words and pictures).
     
    It is designed by thousands, if not millions of web-design 'geeks', who continually improve, upgrade and add to it for the benefit of us all.
     
    Even some of the biggest corporations in the world, have Wordpress 'behind' their websites.
     
    For greater detail, you might like to take a look at the Wordpress 'about' page.